Returns Policy

Returns are accepted if :

  1. Materials delivered have size/dimension mismatch in comparison to the ordered materials/products.
  2. Wrong materials/products were sent or Defective items/malfunctioning materials/products are received.
  3. Materials/products are missing as per the manufacturer’s product manual (Valid only for products/ materials which are sold in package by the manufacturer along with a user manual) Materials/products quality not matching with the manufacturer claims. (Note: In case, the materials need testing by third party agencies, all costs and effort to be borne by the buyer, including sending samples, testing charges and report collection). Notified to us within 24 hours on receipt of the order. All shipping and other replacement charges shall be borne and incurred by the Vendor / Manufacturer, f any or above conditions are satisfied.
  4. In case, the seller does not have the replacement product, he can provide the refund to the buyer and buyer shall be obligated to accept the refund in lieu of replacement.
  5. Replacements will be done with in 10 days from the day of receipt of goods by the vendor and depends on the availability of materials.
  6. We will schedule the process of pickup on acceptance of your request for returns from our vendors.
  7. Please send us the request for replacement to support@buildhomesmart.com with your order-id, date of material receipt and reason for replacement within 24 hours of receipt of materials.
  8. In case BuildHomeSmart is unable to deliver the order due to pricing / delivery or any other issue, we will cancel the order and refund the amount paid by customer.

Returns are Not accepted if :

  1. Material / Product is used or tampered.
  2. Not notified within 24 hours on receipt of delivery to support@buildhomesmart.com
  3. No other materials / items will be exchanged for different materials/items
  4. Partial returns / leftovers are not accepted.


When cancellations are Accepted:

  1. Order is not in transit from the vendor / manufacturer.
  2. Ordered materials/products are not customized to suit the buyer.
  3. Shipment at buyer door steps cannot be cancelled for any reasons, other than above mentioned returns criteria.

When cancellations are Not accepted:

  1. Ordered items are sourced by the vendors after buyer placing an order.
  2. Ordered items are custom built to suit your requirements and manufacturing is in progress.
  3. Ordered items are In-Transit.

Any Discrepancy in Delivery:

  1. BuildHomeSmart supplies quality materials at right quantity. If in case there is any discrepancy in Quantity, Quality or Payment, it has to be brought to the notice of BuildHomeSmart before the shipping vehicle leaves the customer site.